Vacancy: Operations Coordinator

Position Overview

The role of the Operations Coordinator is a brilliant opportunity to join the Bayspace Team at our coworking, meeting and events space. Set within a renovated and iconic Grade II listed building with spectacular views of St. Ives Bay, Bayspace inspires creativity, connection with the local community and provide opportunities for both start-ups and well-established businesses.

In this position, you will assist our Workspace Coordinator to maintain the efficient daily running of our space by helping with a range of operational, technical, and administrative duties to ensure our ‘back of house’ runs like clockwork. In addition, you will also support the Workspace & Events Manager with the planning and delivery of our events programme. We are a small, tight-knit team so you will be involved across all areas of the business, providing plenty of room for learning and development.

This is a year-round and full-time hospitality role, with an opportunity to have a meaningful impact within a new business, supporting the overall ambitions of St Ives Workstation CIC and sustainable economic development within St Ives.

What you will do

Workspace Support

Assisting the Workspace Coordinator in the daily administration and running of the space. This includes:

  • Welcoming members and visitors.
  • Maintaining data in our space management system Nexudus.
  • Accepting post and deliveries for our members.
  • Carrying out tours for potential members, meeting room and events space bookings.
  • Handling meeting room bookings.
  • Meeting and greeting meeting room attendees.
  • Assisting meeting room attendees during their time in the space.
  • Preparing & cleaning meeting rooms prior and post bookings. Technical and operational troubleshooting throughout the space.
  • Open and/or close the space, depending on shift patterns.
  • Troubleshooting issues which may crop up, whether technical, logistical or people oriented.

Event Support

Assisting the Workspace & Events Manager with:

  • Planning of inspirational, learning, social and well-being focused member events
  • Sourcing and booking hosts and speakers to deliver member events.
  • Preparing and coordinating events and space(s) in advance (moving furniture, setting up signage, stocking fridges and directing attendees as required.)
  • Being there on the day, to support event hosts and the team to deliver events as well as supporting events on the night, occasionally running certain events autonomously.
  • Coordinating any additional staff or catering support.
  • Ensuring we have sufficient stock for each event

Qualifications

We are looking for someone who is a true people-person, possessing a ‘can-do’ attitude and the capacity to genuinely engage with a broad range of individuals entering Bayspace. You will have a calm demeanour and the ability to manage a varying workload and a dynamic set of priorities. You will be a problem solver and open to addressing and solving any/all challenges we receive from members. 

You are self-motivated, taking a flexible and competent approach to your role; a hospitality-pro, with an aptitude for making individuals feel valued and welcome. You thrive in any opportunity to deliver an exemplary customer experience, not afraid to iterate and improve on our approach to enhance our service levels.

This is an active and physical role, so you will be happy with lots of time spent on feet, engaging with customers, finding solutions to new and unexpected challenges, and adapting to whatever the day may have in store for us

Skills & Experience

It is essential that you have:

  • Experience in a customer-facing hospitality environment, with exemplary customer service skills.
  • Competency with a range of software applications.
  • A high level of attention to detail and an aptitude for keeping documentation in order.
  • Excellent communication abilities (written and oral.)
  • Competent knowledge of St Ives and locally surrounding areas.

Salary, Hours & Benefits

Salary: £22,500-£25,000 per annum (pro rata, if part-time)

Generous holiday: 30 days, plus 8 bank holidays per year (pro rata, if part-time).

Working Hours: up to 37.5 hours per week (usually Monday to Friday), including evenings and occasional weekends. We are open to this role being part-time or a job share. Please let us know if this would be preferable in your Cover Letter to us.

Start date: August 2024 or earlier

Application Process: If you think this role could be perfect for you, please send a Cover Letter and CV to careers@bayspace-stives.com. Please note we cannot accept any application submitted after the deadline.

Closing date: 18.07.2024

We are committed to equal opportunities and diversity, and welcome applications from all sections of the community.